With more than 25 years of transformational experience across HR, finance, payroll, and shared services, Kimberly has extensive experience in strategic long-range planning, process optimization, and guiding clients through their transformational journey. As Managing Principal and co-leader of IA, Kimberly supports the needs of some of the largest, high-growth, dynamic, global organizations in the world with an emphasis on strategic vision, productivity improvement, internal realignment, governance, and prioritization. Her passion and focus for innovation and change drives Kimberly, and she uses a practical approach to every client and is a proven expert and leader in improving every aspect of HR, payroll, and shared services. Kimberly is renowned for serving as an independent sounding board, therapist, and mentor to all whom she encounters.

Spring break, IA-style

By Kimberly Carroll / Apr 24, 2023

I love my job and I love my IA family!  I love working with our clients, helping them work through difficult problems, challenging them to think differently about their work. And because I love my job so much, I work…a lot. In fact, everyone at IA tends to give their all to our clients, leaving […]

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Providers: Think “partner” first

By Kimberly Carroll / Mar 21, 2023

I love the work that I get to do within companies.   Part of the secret sauce that makes us the “anti-consulting consulting firm” and successful is the time we spend getting to know our clients – both as businesses and as people. Knowing there isn’t a one size fits all in transformation, we approach it […]

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Stop blaming your culture for failed change

By Kimberly Carroll / Aug 5, 2022

In our work with organizations, we hear all sorts of reasons why change won’t work – managers don’t know what they’re supposed to do, there isn’t enough capacity to tackle it right now, there’s no funding. But our favorite one we hear more and more often is, “Our culture would never allow it.”   This is […]

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Continuous Improvement: The Transformation that never ends

By Kimberly Carroll / May 22, 2022

Note: A version of this post first appeared on hrexecutive.com in May 2022. Imagine your organization has just gone through a major transformation. After several years of hard work, with many employees working extra hours to get the program to the finish line, everyone is ready for a break! The day-to-day rhythm of work resumes […]

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The provider / client relationship: Part II – addressing bullying behaviors

By Kimberly Carroll / May 9, 2022

In this 2-part series, the IA team explores some of the “bullying” tactics we observe between clients and technology providers, and potential solutions for healthier, long-term relationships. In Part I, we defined three bullying behaviors we see clients face from solution providers. Now, in Part II, we will focus on tangible solutions we think can stop […]

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All paths matter

By Kimberly Carroll / Jan 27, 2022

n advocating for a shift to a new way of thinking about talent, we’ve been looking at how organizations need to stop thinking about jobs and start thinking more about skill sets. This shift could upend all the traditional ways companies review candidates – particularly when looking at educational requirements.  The reality is that there are several paths for people to gain their skills. For example, all three […]

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Grit and Growth

By Kimberly Carroll / Jan 6, 2022

Like most businesses, over this past year Mark and I, and the entire IA team, have really focused on changing ourselves, our thought processes and redefining what makes IA special. One thing that makes us special is “grit,” something that one of our IA’ers wrote about this month. We are not afraid of being uncomfortable, failure, uncertainty or challenging situations. […]

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Work like an Olympian

By Kimberly Carroll / Aug 16, 2021

As we watched Olympians at their best in the recent Summer Games, it made me think about the work ethic needed to get to the Olympics. Anyone who really knows me knows that I love sports. Growing up an athlete from gymnastics to softball (and many other sports in between 🙂), I always wanted to […]

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The Reluctant Consultant – Self-discovery

The Reluctant Consultant: The Job I Never Wanted (and Love)

By Kimberly Carroll / May 20, 2021

I’ll start this with this simple fact – I never wanted to be a consultant. If I am being honest, I thought consultants were a 4-letter word, (Y)UCK. 🙂 My journey of self-discovery began when I graduated college, got married, and immediately moved to a military base with my new husband. I had a degree […]

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The Best Transformation is the One You Don’t Need

The Best Transformation is the One You Don’t Need

By Kimberly Carroll / Jun 9, 2020

Growing up in a military family, there was always a saying in our house. It comes from the Army: “Proper planning and preparation prevents piss poor performance.” We hear it in other places, too, whether it’s the Boy Scouts’ motto (“be prepared”), or just our parents telling us to bring a coat because it’s supposed […]

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